S&S Travel

Cancellation & Refund Policy

Effective August 18, 2026

Travel bookings often include separate supplier rules. Refund eligibility is not the same for every trip, so the written terms supplied with your specific quote, invoice or booking are the final source for applicable deadlines and conditions.

How to request a cancellation or change

Contact S&S Travel as soon as possible at (910) 479-8170 or stravel232@yahoo.com. A request is not complete until a real agent confirms it in writing. Sam, our AI phone assistant, cannot approve or promise a cancellation, refund or exception.

Supplier and trip-specific terms

Airlines, cruise lines, resorts, tour operators and other suppliers may impose their own nonrefundable amounts, deadlines, credits or change conditions. S&S Travel will explain the terms available for the affected booking and will not add an undisclosed cancellation or refund fee.

Deposits and payments

A deposit may secure planning or supplier space but does not make every amount refundable. Paying through a secure link or by using a card saved with Stripe does not change the written cancellation terms for the trip.

Approved refunds

If a refund is approved, it will be recorded against the exact payment and returned through the appropriate payment channel when possible. Processing time may depend on Stripe, the card issuer and the travel supplier. S&S Travel will provide the available status without promising a date controlled by another provider.

Travel protection

Ask about available travel protection before making nonrefundable payments. Coverage, exclusions and claim decisions are controlled by the protection provider's written terms.